Because of the aftermath of the pandemic, orders may be delayed because of shipping companies.

Products that are on back-order may take an additional 1-2 days for shipment.

Shipping Hours: 10AM – 4PM CST

What shipping options do you offer?

We offer several options for shipping on domestic and international orders. Presently, there is a massive request for a 2nd day morning, which we offer. This also includes Saturday delivery with several time options where applicable. We use FedEx for Domestic Shipping, including Alaska and Hawaii. Please refer to the tables below for orders within the USA, Alaska, or Hawaii. Once you have made your order and our distribution center has processed it, tracking information will immediately be sent to the email address provided in your account.

Same Day Delivery Metro areas
We offer Cross City in Chicago same day door to door delivery to specific zip codes. Available within select Chicago Metro areas – Please call to see if applicable to your address and to receive a quote!

Same Day Delivery throughout all 50 States
Where applicable, we offer same day door to door delivery throughout all 50 States – Please call to see if applicable to your address and to receive a quote!

For same-day delivery, call in as early as possible (1) 312 213 4900.

Please make a note that per our shipper’s policies, we can not ship to P.O. Boxes!

For the following tables, please note: Business days equals Monday through Friday!

Shipping Option Details Price
Free Shipping
option on orders when the minimum purchase is over $55
Delivery is within 6 to 10 business days in Continental U.S.
For Alaska and Hawaii, delivery is within 6 to 12 business days.
No cost
Same Day delivery Metro Areas
Delivery the same business day as you make your order. Please call in as early as possible to see if applicable to your address and for a price quote: (1) 312 213 4900
Call for a price quote
Same Day Delivery Throughout the 50 states
Delivery the same business day as you make your order. Please call in as early as possible to see if applicable to your address and for a price quote: (1) 312 213 4900
Call for a price quote
FedEx Home Delivery
Delivery is within 1 to 5 business days in Continental U.S.
For Alaska and Hawaii, delivery is within 3 to 7 business days.
US$ 14.50
FedEx Ground,
(For Business Deliveries)
Delivery is for most locations within 1 to 5 business days in Continental U.S.
For Alaska and Hawaii , delivery is within 3 to 7 business days.
US$ 10.50
FedEx 2nd Day Air
Delivery is in 2 business days for most locations, the latest by 4:30 pm, and 8:00 pm to residences. **Due to COVID shipping delays may occur -Please contact us to see if we can guarantee the 2-day shipping option.**
US$ 23.00
FedEx 2nd Day Air am till noon
Delivery before noon in 2 business days to most areas. Does not apply to remote areas or home deliveries.
**Due to COVID shipping delays may occur -Please contact us to see if we can guarantee the 2-day shipping option.**
US$ 25.75
FedEx Overnight
Next-business-day delivery by 3:30 pm. To most U.S. addresses by noon or 5:00 pm to remote areas when ordered Monday through Thursday. Ordered Friday, you will receive your package Monday.
**Due to COVID shipping delays may occur - Please contact us to see if we can guarantee the overnight shipping option.**
US$ 45.00
FedEx overnight am till noon
When ordered Monday through Thursday = Next-business-day delivery before 12pm to most areas. Does not apply to remote areas - Please check with us if uncertain!
**Due to COVID shipping delays may occur - Please contact us to see if we can guarantee the overnight shipping option.**
US$ 51.50
FedEx Overnight Saturday (shipped Friday to be delivered Saturday)
When ordered Friday, your package will be delivered Saturday between 10 am - 12 pm for most areas. Does not apply to remote areas - determined by FedEx - Please check with us if uncertain
US$ 73.50

World Hair System uses the United States Postal Service (USPS) and FedEx for International Shipping.
Please refer to the table below for countries outside the USA.

Shipping Policy for USPS International Shipping: Tracking Number will automatically be emailed to the email address provided to us with your order. If you haven’t received tracking information, please contact our customer service @ (1) 312 213 4900.

Shipping Option Details Price
USPS International
3 to 10 business days
US$ 65.00
FedEx International
Delivery within 3 - 5 business days
US$ 79.00
USPS Canada
3 to 7 business days - depending on destination
US$ 50.00
FedEx Canada Ground
3 to 7 business days - depending on destination
US$ 58.00

Please click here to check FedEx Holiday Schedule 2020/2021 – USPS follows this schedule as well.

Please keep in mind that holidays and weekends do not count as business days and should be considered when calculating shipping times. If you need additional information, please contact our customer service.

Shipping FAQs

Once an order is placed, it is immediately passed on to our processing department. Orders are guaranteed to be processed Monday through Friday, from 10 am till 4:00 pm Central Standard Time. Some days are excluded due to holidays or if displayed on our site – please see the list on this page under holiday closing Hours.

Orders received after 4:00 pm will be processed the following business day.

If you need to receive an order placed after 5:00 pm CST, please call or text us, and we will get it shipped the same day if at all possible. This will be based on our shipping couriers pick up time, and therefore there is no guarantee. However, we will make it happen if at all possible!

 

Once your order is packed and ready to be shipped, a label will be created, and you will receive tracking information sent to the email provided by you in your account. Most of our shipping options tracking information is clickable and will send you to a page where your package is tracked in Real-Time. You can also go to your account and will, from here, have the option of getting to the Real-Time shipping page.

Please make sure your account information is always up to date with your correct information. Alternatively, you can go to FedEx.com (or) USPS.com, depending on what kind of shipping you chose, and enter your tracking number.

If a package is not timely delivered, contact us immediately. We will contact the shipper. As soon as the package is located, we will ensure that it will be delivered to you and make sure that it gets to you as quickly as possible.

If the shipper were admittedly at fault for the delay of a business day or more, World Hair System would refund the shipping cost. This might take some time before fully sorted out.

Please keep in mind that holidays and weekends do not count as business days and should be considered when calculating shipping & Delivery times.

Suppose the package is informed by the shipper to be lost in transit. In that case, the insurance chosen by you during ordering will determine what will happen following – Please see the section under “Is my package Insured?”

If you need additional information, please contact our customer service.

Weather, natural disasters, and other uncontrollable events can interrupt our shipments transportation flow anytime, anywhere, and with little warning. In these events, World Hair System or the carrier can not be held accountable for any shipments delay.

If the delay is due to the carrier, our responsibility is to work with the carrier to get your package to you as soon as possible. You will be informed and updated regularly.

At checkout, “Plus Insurance” is pre-checked for the amount of the value of your package. This will insure your package until it is delivered at the delivery address provided by you when ordering. We highly recommend that you keep the “Plus Insurance” checked, since World Hair System together with the shipper then will be responsible for your package until the package has been delivered and signed for to the address that you provided in your order.

Note: If you select insurance, FedEx requires a signature upon delivery.

Suppose no one is available to receive the package at the point of delivery. In that case, the package will be attempted to be delivered the following business day. If the delivery at this point is not possible, a note will be left to inform you of the next steps. That could be another attempt will be made, a number to contact to coordinate delivery or information about where to pick up the package.

You need to contact us as soon as you become aware your package is missing. We will immediately start working together with the shipper to locate your package. If we do locate it, we will make every effort you receive it as soon as possible. If we are unable to locate your package, meaning it is lost in transit, you might be eligible to a credit of up to $100, no matter value of the package. This is worst case scenario, but does happen and is why we highly recommend you keep and do not uncheck ‘Plus Insurance’ at check out!

Keeping ‘Plus Insurance’ will insure your package for the full cost of products ordered in case it is lost in transit!

If you choose not to have “Plus Insurance,” your package is only insured for the amount purchased for up to $100, if and when determined that the shipper was at fault. Shipping is not included or insured when choosing this option. We highly recommend that you choose “Plus Insurance.”

If you choose not to have your package insured, please note that you will be fully responsible for the package and its content from the point that it has been shipped out from us.

If the package is lost in transit, we will, as with all shipments from us, make every possible attempt to find your package. Once found, we will make sure that it will reach you as soon as possible. If the shipper acknowledges that the package is lost in transit, what you can expect is the basic insurance, covering the order shipped for up to $100 if and when determined that the shipper was at fault. Up to $100 can only be used towards an order placed within six months from the original ordering date.

If the package is lost in transit, we will contact the shipper to locate the package. Suppose the shipper informs us that the package is lost and acknowledges fault. In that case, we will ship a second package with the product or products initially shipped to you – in the case that we are on backorder with any items. The closest alternative will be shipped to you. This package will be shipped at no cost to you, shipping included, and paid for by World Hair System.