Shipping FAQs

Once an order is placed, it is immediately passed on to our processing department. Orders are guaranteed to be processed Monday through Friday, from 10 am till 4:00 pm Central Standard Time. Some days are excluded due to holidays or if displayed on our site – please see the list on this page under holiday closing Hours.

Orders received after 4:00 pm will be processed the following business day.

If you need to receive an order placed after 5:00 pm CST, please call or text us, and we will get it shipped the same day if at all possible. This will be based on our shipping couriers pick up time, and therefore there is no guarantee. However, we will make it happen if at all possible!

Once your order is packed and ready to be shipped, a label will be created, and you will receive tracking information sent to the email provided by you in your account. Most of our shipping options tracking information is clickable and will send you to a page where your package is tracked in Real-Time. You can also go to your account and will, from here, have the option of getting to the Real-Time shipping page.

Please make sure your account information is always up to date with your correct information. Alternatively, you can go to FedEx.com (or) USPS.com, depending on what kind of shipping you chose, and enter your tracking number.

If a package is not timely delivered, contact us immediately. We will contact the shipper. As soon as the package is located, we will ensure that it will be delivered to you and make sure that it gets to you as quickly as possible.

If the shipper were admittedly at fault for the delay of a business day or more, World Hair System would refund the shipping cost. This might take some time before fully sorted out.

Please keep in mind that holidays and weekends do not count as business days and should be considered when calculating shipping & Delivery times.

Suppose the package is informed by the shipper to be lost in transit. In that case, the insurance chosen by you during ordering will determine what will happen following – Please see the section under “Is my package Insured?”

If you need additional information, please contact our customer service.

Weather, natural disasters, and other uncontrollable events can interrupt our shipments transportation flow anytime, anywhere, and with little warning. In these events, World Hair System or the carrier can not be held accountable for any shipments delay.

If the delay is due to the carrier, our responsibility is to work with the carrier to get your package to you as soon as possible. You will be informed and updated regularly.

At checkout, “Plus Insurance” is pre-checked for the amount of the value of your package. This will insure your package until it is delivered at the delivery address provided by you when ordering. We highly recommend that you keep the “Plus Insurance” checked, since World Hair System together with the shipper then will be responsible for your package until the package has been delivered and signed for to the address that you provided in your order.

Note: If you select insurance, FedEx requires a signature upon delivery.

Suppose no one is available to receive the package at the point of delivery. In that case, the package will be attempted to be delivered the following business day. If the delivery at this point is not possible, a note will be left to inform you of the next steps. That could be another attempt will be made, a number to contact to coordinate delivery or information about where to pick up the package.

You need to contact us as soon as you become aware your package is missing. We will immediately start working together with the shipper to locate your package. If we do locate it, we will make every effort you receive it as soon as possible. If we are unable to locate your package, meaning it is lost in transit, you might be eligible to a credit of up to $100, no matter value of the package. This is worst case scenario, but does happen and is why we highly recommend you keep and do not uncheck ‘Plus Insurance’ at check out!

Keeping ‘Plus Insurance’ will insure your package for the full cost of products ordered in case it is lost in transit!

If you choose not to have “Plus Insurance,” your package is only insured for the amount purchased for up to $100, if and when determined that the shipper was at fault. Shipping is not included or insured when choosing this option. We highly recommend that you choose “Plus Insurance.”

If you choose not to have your package insured, please note that you will be fully responsible for the package and its content from the point that it has been shipped out from us.

If the package is lost in transit, we will, as with all shipments from us, make every possible attempt to find your package. Once found, we will make sure that it will reach you as soon as possible. If the shipper acknowledges that the package is lost in transit, what you can expect is the basic insurance, covering the order shipped for up to $100 if and when determined that the shipper was at fault. Up to $100 can only be used towards an order placed within six months from the original ordering date.

If the package is lost in transit, we will contact the shipper to locate the package. Suppose the shipper informs us that the package is lost and acknowledges fault. In that case, we will ship a second package with the product or products initially shipped to you – in the case that we are on backorder with any items. The closest alternative will be shipped to you. This package will be shipped at no cost to you, shipping included, and paid for by World Hair System.