We are open Monday through Friday from 9:30am until 5pm Central Standard Time, excluding most holidays – we follow FedEx shipping days.
If we are closed other days than what is informed here, we will post directly to our site and social media pages.
If you need someone to discuss your options, we are here to help. It can be intimidating to determine color, weft, texture, or product you’re considering ordering, or the Method to choose for the attachment. Text us a picture of yourself, your client, or set up a face-time with us, and we will do our best to assist you. Remember, we are looking at images of a picture or a screen, so the final decision is yours to make. However, we will assist you with the best that we possibly can.
World Hair System offers products that are in stock and available for dispatch immediately from our distribution center. Occasionally, however, we may be waiting for shipments from our suppliers. Consequently, we will contact you to inform you about this situation – we will call, email, or text you based on the information you provided. Suppose you don’t reply promptly before the shipping deadline. In that case, we will do one of three things: hold your package until we hear from you, ship what we consider would be the closest match to what you ordered, or if you ordered more than one item, we might ship that portion of your order. When you contact us, we will address the outstanding part of your order with you.
Enter your “Promo Code” or the code of your gift card during checkout. The percentage or amount off is deducted from your total. If your gift card is more than your purchase cost, the outstanding balance will be available to use toward future orders.
Under “checkout,” verify that your order is correct before finalizing and paying for it. Contact us if you need help. After you have placed your order, you will receive a confirmation to the email address you signed up with. The confirmation email will contain a recap of your order. Review the details of your order and make sure everything is correct. If not, contact us immediately!
Once an order is placed, it is immediately sent to our processing department. During regular business hours, it will be processed immediately. If you placed your order over a weekend or holiday, it is processed the following business day. If you have not received an email from us confirming the details of your order along with the shipping tracking number, we can refund the entire purchase amount to the Credit Card used to purchase or issue you a credit to your digital Wallet.
Check that the email address that you provided to us during the registration process or at checkout to ensure it is correct. If you do not find the email confirmation, check your spam/junk folder. If you find it in your spam folder, move the email to your inbox and open it. This will make it possible for you to receive your email confirming future orders. Also, make sure your order did go through. The cost of your purchase should show on your Cc account. Your contact information must be correct in the event we need to contact you.
The Shipping address written by you in your account does automatically transfer to your shipping label. If you need to ship to another address, please change this in your account before making the order.
Suppose you have processed your order and instead made a note to us about a different shipping address. We have to acknowledge receipt of the change of shipping address in writing back to you. Otherwise, World Hair System cannot be held accountable for this change of shipping address.
By logging into your account and checking the “edit my profile” button you will be able to change your mailing address, email, telephone number etc.
When you place an order, please make sure that the shipping information is accurate. This is the last opportunity you will have as your shipping information automatically transfers over to the shipping label.
We suggest that you immediately check to see if what you receive is what you ordered. Please check the products you receive with the order slip in the package, reflecting your exact order.
If you ordered Hair Extensions
Before you open the packaging, check to see if what you ordered is what you received. For example, the weft/Tip, texture, length, and color – the tag will have this information. If you need to exchange it at this point, please do not remove the hair from the attachment on the packaging or alter it. Contact us immediately – we need the product back exactly as it was shipped and how you received it.
If you find any mistakes, please contact us immediately.
This is the hair that I ordered – X’pert’s & VIP’s, please note!
When you get the hair you ordered, open the package, check it out. Run your fingers through it. Make sure the weft is fully intact. If something does not look or feel right, contact us immediately.
Please NOTE: Go ahead and shampoo and condition the hair (Do not apply conditioner to the weft or to where the hair is attached at the top). If you can keep the hair in small golden bands, you will find holding the hair together more manageable.
Recheck the hair after it is dry. This step takes a mere 10 to 15 minutes, and it could save you the time, cost, and “pain” of an additional reattachment.
Keep all packaging and tags for 4 – 6 weeks following installment or until you are confident the product has no issues. This will ensure that if you receive a bad batch of hair or a tool that malfunctions, you’re still eligible for an exchange.
If you are a professional, please inform your client to tell you if any issues occur within the first 2 to 3 weeks max after attachment. Contact us immediately if your client notifies you of any problems. Though it rarely happens with Bohyme® hair, if there is a problem, you will find it within the first two to three weeks of wear. If you are unsure, contact us to assist you in determining the problem.
Please NOTE: If the hair is altered: chemically colored, lifted, root smudged, permed, or in any way chemically processed, we cannot accept it as a return. The manufacturer is strongly advised not to alter this hair, exception is the Birth Remi Collection. They are NOT accepting any returns unless this rule is strictly followed.
Always feel free to contact us, and we will do what we possibly can to help you out!
