Using World Hair System as your supplier will make your purchases easy and fun! The World Hair System team is known for outstanding customer service, as we always try to go above and beyond expectations. The quality of our products makes for a great experience as we are proud of the goods we provide!

Contact information
World Hair System
77 W. Washington St. #1306 & #1312
Chicago, IL. 60602
P. (1) 312-213-4900/ (1) 312-372-4008
F. (1) 312-372-2339
1 888.hair477/1.888.424.7477
info@worldhairsystem.com

Business Hours
Monday – Friday: 10am – 6pm CST

Business & Shipping Days & Hours
We are open Monday through Friday from 10am until 6pm Central Standard Time, excluding most holidays – see below.

Orders are guaranteed to be processed daily Monday through Friday from 10am until 4:30pm Central Standard Time, excluding most holidays – please see list under holiday closing hours.

Orders received after 4:30pm will be processed the following business day.

If you need to receive an order that is placed after 4:30pm CST, please call or text us and we will get it shipped if at all possible. This will be based on our shipping couriers’ pick up time, and therefore there is no guarantee. However, we always do our best!

We are here to help you!
We at WHS will always do our best to accommodate you. Are you unsure of which color or texture is right for you? Look into our option of purchasing texture swatches, lending a color ring, or purchase hair with the option to return and put toward another purchase. If you prefer to wait with your purchase, we can issue you a gift certificate for the amount. You can also purchase several colors, keep what you need, and simply return the remaining order for a FULL refund on the amount of the returned product. (However, we do not refund the shipping cost.)

When you receive your order, make certain that the kind of weft, tip, color, texture, and length is correct before you open the packaging.

It has been mentioned that we have a great and fair Return & Exchange Policy. We are hopeful that you agree! Please read below.

I am stressing out about what to order - can you help!

If you simply need someone to discuss your options, we are here to help. If you are new to our products or new to working with hair extensions, it can be intimidating to determine color, weft, texture, or what product you’re considering ordering. Text us a picture of yourself, your client, or set up a face-time with us and we will do our best to assist you. Please keep in mind that we are looking at images of a picture or a screen, so the final decision is yours to make. However, we will assist you the best that we possibly can.

What can I do to avoid ordering mistakes?

Under “check out,” verify that your order is correct before you finalize and pay for it. Contact us if you need help. After you have placed your order, check to see if you received an email confirmation for your order. Review the details of your order and make sure that everything is correct, otherwise contact us immediately!

I did not receive an email confirmation of my order!

Check that the email address that you provided us through your account or at check-out, is correct. If you do not find the email confirmation here, check your spam box. If you find it in your spam box, move the email to your inbox and open. This will make it possible for you to receive future emails from us confirming your order, or if we need to contact you for some reason this will make it possible for us to do so per email.

If you did enter your email address correctly in your account, or at “check out”, and if you can’t find the confirmation in your spam box, please contact us and we will assist you.

I received a notification that you are on backorder with some or all that I ordered!

World Hair System offers products that are in stock and available for dispatch immediately from our distribution center. Occasionally however, we may be waiting for shipments from our suppliers. Consequently we will contact you in order to inform you about this situation – we will call, email, or text you, based on the information that you provided to us. If you don’t reply in a timely manner, before the shipping deadline, we will do one of three things: hold your package until we hear from you, ship what would be the closest match to what you ordered, or if you ordered more than one item, we may ship that portion of your order. When you contact us, we will address the outstanding part of your order with you.

What shipping options do you offer?

We offer many different options of shipping on domestic orders. Presently, there is a big request for 2nd. day morning which we offer. This also includes Saturday delivery with several time options where applicable. We use FedEx for Domestic Shipping. Please refer to the tables below for orders within the USA. Once you have made your order, and it has been processed by our distribution center, tracking information will immediately be sent to the email address provided to us with your order.

Free Shipping (option on orders when purchased for over $78) Delivery is within 6 to 10 business days in Continental US. For Alaska and Hawaii delivery is within 6 to 12 business days. No cost
FedEx Ground Delivery is within 1 to 5 business days in Continental US. For Alaska and Hawaii delivery is within 3 to 5 business days. US$ 8.75
FedEx 2nd Day Air Delivery by 4:30 pm in 2 business days (by 7:00 pm to residences).
Example: if ordered on a Monday you will receive your package on the following Wednesday
US$ 22.50
FedEx 2nd Day Air am till Noon Delivery before 12pm in 2 business days to most areas.
Example: if ordered on a Monday you will receive your package on the following Wednesday before 12:00pm.
Does not apply to remote areas
US$ 25.50
FedEx Overnight Next-business-day delivery by 3:30pm. To most US addresses by noon or 5:00 pm to remote areas. US$ 45.00
FedEx overnight am till Noon Delivery before 12pm next day to most areas. Does not apply to remote areas US$ 51.50
FedEx overnight Saturday (shipped Friday to be delivered Saturday) Delivery Saturday between 10am – 12pm Does not apply to remote areas US$ 60.00

World Hair System uses United States Postal Service (USPS) for International Shipping. Please refer to the table below for Alaska and Hawaii and countries outside the USA.

Shipping Policy for International Shipping: Price: $65.00 per package Tracking Number will be emailed to the email address provided to us with your order.

USPS International US$ 65.00

Please click on link to check FedEx Holiday Schedule 2018:
http://images.fedex.com/us/services/pdf/HolidaySchedule.pdf

How do I redeem a promo code or a gift card?

Enter your “Promo Code” or the code of your gift card during check out and the % or the amount off or the amount of your Gift Card, will be deducted from your total. If your gift card is of a higher value than the cost of your purchase, the outstanding balance will still be available to use toward any future orders.

When will my order get shipped?

Once an order is placed, it is immediately passed on to our processing department. Orders are guaranteed to be processed Monday through Friday, from 10am till 4:30pm Central Standard Time. Some days are excluded due to holidays – please see list under holiday closing Hours.

Also, under “I received a notification that I am on backorder with some or all that I ordered”. This rarely happens since we stock everything that we offer on our site. However, we sometimes are ourselves on backorder with products from our providers.

Orders received after 4:30pm will be processed the following business day.

If you need to receive an order that is placed after 4:30pm CST, please call or text us and we will do everything possible to get it shipped. This will be based on FedEx pick up time, therefore, there is no guarantee. We will however, try our best!

How do I track my package?

Once your order is packed and ready to be shipped, we will create a label and you will receive your tracking information sent to the email that you provided to us. Please make sure that your account information is always updated with your correct information. Check your email for tracking information by clicking directly on the tracking number in your email, or go to FedEx.com (or) USPS.com, depending on what kind of shipping that you chose and enter your tracking number.

Is my package insured?

You package is automatically insured up to $100. At checkout, you can choose the level of insurance that you prefer. This gives you the option to insure your order for the full value. (We do suggest that you choose this option.)

World Hair System is responsible for your package until the package has been delivered to the address that you provided. “Signature Required” is pre-checked at checkout. This will insure your package until it is signed for at the delivery address provided.

If you choose not to have this option, please unclick, but do note that you will be responsible for the package from the point that FedEx notifies us that the package has been delivered.

What if my package is lost in transit?

If a package is lost in transit, we will immediately contact the shipper. We will then try to locate your package and make sure that it is delivered to you. Your package is automatically insured up to $100 or to the amount that you chose during ordering.

If it is lost, we will ship a second package with the products that you had ordered. This is covered up to the level of the insurance that you chose at checkout.

If you have insured your order up to its total value, and chose “signature required at delivery,” we will reship your order exactly as it was ordered, and we will, at a minimum, choose the same speed of shipping that you chose upon ordering.

If we have made an error such as shipping it to an address different than what was requested in your order; and the package can be redirected by the shipping company in a timely manner, we will do so. If this is not an option, your entire order as it was placed, will be replaced and shipped with all expenses on WHS. At a minimum, we will choose the same speed of shipping that your chose when you ordered.

Can I cancel or change my order?

Once an order is placed, it is sent to our processing department. During regular business hours it will be processed immediately. If you placed your order over a weekend or holiday, it will be processed the following business day. If no shipping label has been created (you would receive an email from the shipping company), we can refund the entire purchase amount to the bank account used for the purchase or we can issue you a store credit.

In the event that you need to change part or your entire order, you will have to write to us, Please be specific and please call to confirm as well.

What do you suggest that I do when I first receive my order?

If you ordered Hair Extensions. Before you open the packaging, check to see if what you ordered is what you received. For example: the weft/Tip, texture, length, and color – the tag will have this information. If at this point, you need to make an exchange, please do not remove the hair from the attachment on the packaging.

This is the hair that I ordered. When you accept the hair as being what you ordered, and open the package, check it out from the top to the ends of the strands, and run your fingers through it. If something does not look or feel right, contact us immediately. If it is accepted, go ahead and shampoo and condition the hair (Do not apply conditioner to the weft or to where the hair is attached at the top). If easier, you can keep the hair in the band, or if it is hand tied or tipped hair, you can keep it in the small golden bands that you find holding the hair together. Check the hair again after it is dry. These steps, are simple to do, but also so very easy to bypass. However, these 10 – 15 minutes will ensure you saving up to 95% of your time. If something is not correct with the hair, you will discover it at this point. If you note that something is unacceptable or does not feel as it should, contact us immediately. This takes a mere 10 to 15 minutes and it could save you the time, cost, and “pain” of an additional reattachment.

Keep all packaging and tags for 2 to 3 weeks.

If you are a professional, please inform your client to inform you if any issues occur within the first 2 to 3 weeks max after attachment. Contact us immediately if your client informs you of any problems. Though it is rare with the Bohyme® hair, it can happen. If you do receive a bad batch of hair, you would usually find if there is a problem within the first two to three weeks of wear. Please contact us immediately if this happens. Please don’t wait! If you are unsure, contact us in order to assist you in determining the problem.

If the hair is for personal use, (as mentioned after the hair extensions have been attached, any issues with the hair will normally be found within two to three weeks of wear). If any issues occur after the hair has been attached and if it has been properly cared for, contact us immediately and we will work with you to correct this error.

For further information see: “I received hair that is turning out to be a bad batch, what do I do?”

These are the Tools & Accessories that I wanted to order. After you’ve checked to see that you received what you ordered, go ahead and open and enjoy.

If it is not what you ordered, contact us immediately and we will rectify the problem!

For further information look under “I ordered tools or accessories and they are not working.”

Do you accept exchanging a product? Do you charge restocking fees?

Anyone can make a mistake with choice of color, texture, or length of hair. As a stylist it can happen to any of us. So yes, we absolutely accept exchanges. Also, we do not believe in restocking fees. So, no fees apply when you make an exchange with us! Remember, hair extensions are a personal care item, which is regulated by the federal government. The hair products that we carry are hygienic goods and can only be accepted as an exchange if the guidelines for exchange are fully kept.

Also, you can also exchange tools and accessories without fees. As long as the unaltered product that you return with the packaging and tags intact, (the way in which you received it), we will accept your exchange.

Item(s) must be shipped back to us within 3 business days of receiving your original order.

Yes, there are some exceptions that apply to such items as custom or handmade products, Items that are not in their original condition, hair that has been worn, or used products.

Please contact us for any details if you are unsure.

How do I make an exchange?

World Hair System makes returning or exchanging purchases simple, easy and convenient. If you need to return or exchange an item, request a Return Authorization #. Please contact us to receive this by emailing us at info@worldhairsystem.com, or call or text us and shortly explain why you need to exchange a product. Fill out our return form (Click here) and the process is simple as mailing the items back to us.

Gift cards are the only items that are ineligible for refund, exchange or cash redemption.

Once we have received your returned merchandise, allow us a few days to process your exchange.

When we receive your exchange, it should be in a condition that makes it resalable. Therefore, make sure the condition of the product is the same as when you first received your order. The packaging, the product, and all tags must remain intact and unaltered. While we appreciate any assurance that the products have not been used or altered, the hair products that we carry are hygienic goods and can only be accepted as returns if these guidelines are kept.

I received hair that is turning out to be a bad batch, what do I do?

If you followed the guidelines under “What do you suggest that I do when I first receive my order of hair?” It should not be a problem. If the hair is altered: chemically colored, lifted or permed, or any chemical process, we cannot accept it as a return. However, feel free to contact us and we will do what we possibly can to help you out!

If the hair has not been processed, we will ship you a new package of the exact same hair: length, color, weft, etc. If, for some reason we are on backorder with the specific product, we will contact you to discuss what would be an acceptable exchange and ship this to you instead. At a minimum, we will match the shipping that was chosen when you made the order free of charge. We may issue a hold on your credit card for the amount of what the purchase cost would be, until we have the full unacceptable batch returned to us.

Once the new hair has been received, please exchange the new hair immediately with the bad batch. Ship back all the hair removed along with all unused hair so that you return a full package of hair to us. Include all the packaging and tags. An exchange cannot be accepted if we receive any less than the full pack of hair! If we find that these guidelines are kept, we will gladly honor the exchange. If we are unsure of what occurred, we will forward the pack of hair to Bohyme® and discuss it directly with them. At this point it will be at Bohyme’s® discretion to decide if the hair is accepted as an exchange.

If you did not follow the guidelines under “What do you suggest that I do when I first received my order?” Please contact us anyway, and we will see what we can do to assist you!

I ordered Tools or accessories and they are not working.

We do check every tool and accessory before shipping it to you. With electrical tools we check to see if they turn on/off, and heat up as they should, and then carefully pack it. If for some reason the product does not work properly when you receive it, contact us immediately.

How do I change my address or contact information?

Log into your account and change your address. When you follow up and place an order, we will make sure to change it in your FedEx shipping info. This way, your package will be shipped accordingly.

Please also check your email confirmation with your tracking information so that the correct address was entered.

If you have already placed your order with an incorrect address, please make sure that we have the correct info in writing as email or text and follow up with a phone call.

For further questions or comments, please contact us at: info@worldhairsystem.com

World Hair System
77 W. Washington St. #1306 & #1312
Chicago, IL. 60602
P. (1) 312-213-4900/ (1) 312-372-4008
F. (1) 312-372-2339
1 888.hair477/1.888.424.7477

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