Order & Shipping & Exchange & Refund Policy

Using World Hair System as your supplier will make your purchases fun and easy! The World Hair System team is known for outstanding customer service, as we always strive to go above and beyond expectations. The quality of our products makes for a great experience as we are proud of the goods we provide!

With any hair related questions that you might have, be assured that you are in good hands since any person by us that you would get in contact with by text, call, or email, are all hands on and do Hair Extensions and Hair Replacement on a daily basis on clients at our Studio - exactly as you do - and we use the exact same products as we offer here on our site. So use us as much and as often as you need!

Contact information
World Hair System
77 W. Washington St. #1306 & #1312
Chicago, IL. 60602
P. (1) 312-213-4900
F. (1) 312-372-2339
1 888.hair477/1.888.424.7477
info@worldhairsystem.com

Business Hours
Monday - Friday: 10am - 6pm CST

Business & Shipping Days & Hours
We are open Monday through Friday from 10am until 6pm Central Standard Time, excluding most holidays - we follow FedEx shipping days.

In the event that we would be closed other days than what is informed here, it would be notified directly to our site.

Orders are guaranteed to go out same day

Orders are guaranteed to be processed daily Monday through Friday from 10am until 5:00pm Central Standard Time, excluding most holidays - please see following list under holiday closing hours:
https://www.fedex.com/content/dam/fedex/us-united-states/services/HolidaySchedule.pdf

Orders received after 5:00pm will be processed the following business day. Please be aware that choosing overnight delivery on Friday, your order will arrive on Monday. If you need it on Saturday please select Saturday shipping where provided in your area.

If you need to receive an order that is placed after 5:00pm CST, please call or text us and we will get it shipped same day if at all possible. This will be based on our shipping couriers pick up time, and therefore there is no guarantee. However, we will make it happen if at all possible!

We are here to help you - so here are some great options
We at WHS will always do our best to accommodate you. Are you unsure of which color or texture is right for you? Look into our option of purchasing texture swatches, borrowing a color ring, or purchase hair with the option to return and put towards another purchase - If you prefer to wait with your purchase, we can issue you a gift certificate for the amount. Please read details below.

New to our products or would you like to check out new colors or textures?

Are you new to our products or would like to see new colors? You can purchase a pack or several packs of hair or other products, keep what you need, and simply return the remaining order. This offer has to be coordinated and acknowledge per email or text by us ahead of your actual purchase. 

This offer will be fully honored as long as our return policy is strictly kept, for example if it is hair that you ordered and you would need to return some of the packages, all tags and original packing has to be intact and the hair can not have been removed from the packaging or visually attempted to have been removed. Basically the packaging and the hair has to be in a condition exactly as it was when received. 

We would need to have the return received at our office within 10 business days from the day that you received the order. The shipping cost back and forth will be paid by you. 

Very important to note: When choosing this option you will need to coordinate with and acknowledged in writing by us ahead of making your order. This is the only way that we can honor this offer.

Returns under this offer is not eligible to be used in conjunction with our “Free return & Easy exchange” offer.

X’pert’s & VIP’s - Important note to our professional accounts

The intentions of offering discounts to professionals is based on realizing how very hard you are working. From educating yourself about hair extensions, (in particular educating yourself about the Bohyme® brand and collections), the time spent on the consultations with your clients, to the purchasing phase, and the preparation of the hair. For these reasons we offer discounts specifically to you the professional - to give back and to make your days a bit easier and hopefully brighter. If you on your end decide to pass any or all of your discount to your clients - that is totally up to you. However, it will have to be directly from you to your client, and not through your account with World Hair System.

World Hair System, along with Bohyme® takes this matter very seriously; we want to protect you the professional, who works with the Bohyme® brand; and in particular those who works with or are interested in viewing the Luxe Collection as giving you a multitude of options and opportunities.

For these reasons we can under NO circumstances accept, and will not make any exceptions to quarantine or cancel an account if we find that account information or code has been leaked or passed on to non qualified or non-professionals. We will quarantine such accounts until further notice or fully cancel accounts as such.

If you have any questions regarding this, please call or text us @ 312 213 4900

World Hair System, along with Bohyme® takes this matter very seriously; we want to protect you the professional, who works with the Bohyme® brand; and in particular those who works with or are interested in viewing the Luxe Collection as giving you a multitude of options and opportunities.

For these reasons we can under NO circumstances accept, and will not make any exceptions to quarantine or cancel an account if we find that account information or code has been leaked or passed on to non qualified or non-professionals. We will quarantine such accounts until further notice or fully cancel accounts as such.

If you have any questions regarding this, please call or text us @ 312 213 4900

I am stressing out about what to order - can you help!

If you simply need someone to discuss your options, we are here to help. If you are new to our products or new to working with hair extensions, it can be intimidating to determine color, weft, texture, or what product you’re considering ordering, or the Method to chose for the attachment. Text us a picture of yourself, your client, or set up a face-time with us and we will do our best to assist you. Please keep in mind that we are looking at images of a picture or a screen, so the final decision is yours to make. However, we will assist you the best that we possibly can.

I received a notification that you are on backorder with some or all that I ordered!

World Hair System offers products that are in stock and available for dispatch immediately from our distribution center. Occasionally however, we may be waiting for shipments from our suppliers. Consequently we will contact you in order to inform you about this situation - we will call, email, or text you, based on the information that you provided to us. If you don’t reply in a timely manner, before the shipping deadline, we will do one of three things: hold your package until we hear from you, ship what we consider would be the closest match to what you ordered, or if you ordered more than one item, we may ship that portion of your order. When you contact us, we will address the outstanding part of your order with you.

How do I redeem a promo code or a gift Card?

Enter your " Promo Code" or the code of your gift Card during check out and the % or the amount off, will be deducted from your total. If your gift card is of a higher value than the cost of your purchase, the outstanding balance will still be available to use toward future orders.

What can I do to avoid ordering mistakes?

Under “check out,” verify that your order is correct before you finalize and pay for it. Contact us if you need help. After you have placed your order, check to see the confirmation email for your order received to the email that you wrote in your account with us. Review the details of your order and make sure that everything is correct, otherwise contact us immediately!

Can I cancel or change my order?

Once an order is placed, it is sent to our processing department. During regular business hours it will be processed immediately. If you placed your order over a weekend or holiday, it will be processed the following business day. If no shipping label has been created (you would receive an email from the shipping company), we can refund the entire purchase amount back to the Credit Card used for the purchase or we can issue you a store credit.

In the event that you need to change part or your entire order, you will have to write per text or email to us. Please be specific and please call to confirm with us as well. As long as we have acknowledge the specific changes or cancellation it will be honored. Otherwise we cannot be held accountable.

What shipping options do you offer?

We offer several options of shipping on domestic and International orders. Presently, there is a huge request for 2nd day morning which we offer. This also includes Saturday delivery with several time options where applicable. We use FedEx for Domestic Shipping including Alaska and Hawaii. Please refer to the tables below for orders within the USA, Alaska or Hawaii. Once you have made your order, and it has been processed by our distribution center, tracking information will immediately be sent to the email address provided in your account.

Same Day Delivery Metro areas
We offer Cross City in Chicago same day door to door delivery to specific zip codes. Available within select Chicago Metro areas - Please call to see if aplicable to your address and to receive a qoute!

Same Day Delivery throughout all 50 States Where applicable we offer same day door to door delivery throughout all 50 States - Please call to see if applicable to your address and to receive a qoute!

For same day delivery call in as early as possible (1) 312 213 4900.

Please make a note that per our shippers policies we can not ship to Po-Boxes!

For the following Tables please Note: Business days equals Monday through Friday!

Free Shipping
option on orders when minimum purchase is over $74
Delivery is within 6 to 10 business days in Continental US.
For Alaska and Hawaii delivery is within 6 to 12 business days.
No cost
Same Day delivery Metro Areas Delivery same businessday as you make your order. Please call in as early as possible to see if applicable to your address and for price qoute: (1) 312 213 4900 Call for price qoute
Same Day delivery Throughout the 50 states Delivery same businessday as you make your order. Please call in as early as possible to see if applicable to your address and for price qoute: (1) 312 213 4900 Call for price qoute
FedEx Home Delivery Delivery is within 1 to 5 business days in Continental US.
For Alaska and Hawaii delivery is within 3 to 7 business days
US$ 13.75
FedEx Ground Delivery is for most locations within 1 to 5 business days in Continental US. For Alaska and Hawaii delivery is within 3 to 7 business days US$  9.75
FedEx 2nd Day Air Delivery is  in 2 business days for most locations the latest by 4:30 pm and by 8:00 pm to residences.
Example: if ordered on a Monday you will receive your package on the following Wednesday
US$ 21.50
FedEx 2nd Day Air am till Noon Delivery before 12pm in 2 business days to most areas. Does not apply to remote areas or home deliveries
Example: if ordered on a Monday you will receive your package on the following Wednesday before 12pm
US$ 24.50
FedEx Overnight Next-business-day delivery by 3:30pm. To most US addresses by noon or 5:00 pm to remote areas when ordered Monday through Thursday. Ordered Friday you will receive your package Monday. US$ 40.00
FedEx overnight am till Noon When ordered Monday through Thursday = Next-business-day delivery before 12pm to most areas. Does not apply to remote areas - Please check with us if uncertain! When ordered Friday you will receive the package Monday before 12pm US$ 48.50
FedEx Overnight Saturday (shipped Friday to be delivered Saturday) When ordered Friday your package will be delivered Saturday between 10am - 12pm for most areas.  Does not apply to remote areas - determined by FedEx - Please check with us if uncertain! US$ 69.00

World Hair System use United States Postal Service (USPS) and FedEx for International Shipping. Please refer to the table below for countries outside the USA.

Shipping Policy for USPS International Shipping: Tracking Number will automatically from the shipper be emailed to the email address provided to us with your order. If you haven’t receive tracking information, please contact our customer service @ (1) 312 213 4900.

USPS International  3 to 10 business days US$ 65.00
FedEx International  Delivery within 3 - 5  businessdays Days. US$ 79.00
USPS Canada 3 to 7 business days - depeding on destination US$ 50.00
FedEx Canada Ground 3 to 7 businessdays - depeding on destination US$ 58.00

Please click on the link to check FedEx Holiday Schedule 2019 - USPS follows this schedule as well:

https://www.fedex.com/content/dam/fedex/us-united-states/services/HolidaySchedule.pdf

Please keep in mind that holidays and weekends do not count as business days and should be considered when you are calculating shipping times. If you need additional information, please contact our customer service.

I did not receive an email confirmation of my order!

Check that the email address that you provided us through your account or at checkout, is correct. If you do not find the email confirmation here, check your spam box. If you find it in your spam box, move the email to your inbox and open. This will make it possible for you to receive your email confirming future orders. Also check that your order did go through, the cost of your purchase should show on your Cc account. It is important that your contact information is correct in the case of us needing to contact you.

If you did enter your email address correctly in your account, and if you can’t find the confirmation email in your spam box, please contact us and we will assist you.

When will my order ship?

Once an order is placed, it is immediately passed on to our processing department. Orders are guaranteed to be processed Monday through Friday, from 10am till 5:00pm Central Standard Time. Some days are excluded due to holidays or if displayed on our site - please see list on this page under holiday closing Hours.

Orders received after 5:00pm will be processed the following business day.

If you need to receive an order that is placed after 5:00pm CST, please call or text us and we will get it shipped same day if at all possible. This will be based on our shipping couriers pick up time, and therefore there is no guarantee. However, we will make it happen if at all possible!

How do I track my package?

Once your order is packed and ready to be shipped, a label will be created and you will receive tracking information sent to the email provided by you in your account. For most of our shipping options tracking information is clickable and will send you to a page where your package is tracked in Real Time. You can also go to your account and will from here have the option getting to the Real Time shipping page.

Please make sure that your account information is always up to date with your correct information. Alternatively, you can go to FedEx.com (or) USPS.com, depending on what kind of shipping that you chose and enter your tracking number.

What if my package is not timely delivered?

If a package is not timely delivered contact us immediately. We will contact the shipper. As soon as the package is located we will make sure that it will be delivered to you and will make sure that it gets to you as soon as it is at all possible.

If the shipper was admittedly at fault for the delay of a business day or more, World Hair System will refund you the shipping cost. This might take some time before fully sorted out.

Please keep in mind that holidays and weekends do not count as business days and should be considered when you are calculating shipping & Delivery times.

If the package is informed by the shipper to be lost in transit, the insurance chosen by you during ordering will determine what will happen following - Please see the section under “Is my package Insured?”

If you need additional information, please contact our customer service.

Shipping Delays

Weather, natural disasters and other uncontrollable events can interrupt our shipments transportation flow anytime, anywhere and with little warning. In these events World Hair System or the carrier can not be held accountable for any delay of shipments.

If the reason for the delay is due to the Carrier, our responsibility is to work with the carrier to get your package to you as soon as it is at all possible. You will be informed and updated regularly.

Is my package insured?

At checkout, “Plus Insurance” is pre-checked for the amount of the value of your package. This will insure your package until it is delivered at the delivery address provided by you when ordering. We highly recommend that you keep the “Plus Insurance” checked, since World Hair System together with the shipper then will be responsible for your package until the package has been delivered and signed for to the address that you provided in your order.

Continental US Alaska and Hawaii - Orders lost in transit insured for the full amount of product cost

In the event that the package is lost in transit, we will first contact the shipper to attempt to locate the package to make sure that it will be delivered to you as soon as it is at all possible. If the shipper informs us that the package is lost and acknowledge fault, we will ship a second package with the product or products originally shipped to you - in the case that we are on backorder with any items then the closest alternative will be shipped to you. This package will be shipped at no cost to you shipping included and paid for by World Hair System.

My package is insured for the full amount, and a delivery was attempted - what now?

If in case no one is available to receive the package at the point of delivery, the package will be attempted to be delivered the following business day. If the delivery at this point is not possible a note will be left to inform, that either another attempt will be made, or who you would need to contact to coordinate delivery or information about where to pick up the package.

Shipping address is within the Continental US, Alaska or Hawaii - What happens if I choose NOT to have “Plus Insurance”?

If you choose not to have “Plus Insurance”, your package is only insured for the amount purchased for up to $100, if and when determined that the shipper was at fault. Shipping is not included or insured when choosing this option. We highly recommend that you choose “Plus Insurance”.

If you choose not to have your package insured, please note that you will be fully responsible for the package and its content from the point that it has been shipped out from us.

Continental US Alaska and Hawaii - Orders lost in transit NOT insured for the full amount of product cost - If the package is lost in transit we will as with all shipments from us make every possible attempt to find your package. Once found we will make sure that it will reach you as soon as it is at all possible. If the shipper acknowledge that the package is lost in transit, what you can expect is the basic insurance, covering the order shipped for up to $100 if and when determined that the shipper was at fault. The up to a $100 can only be used towards a following order placed within 6 Month from the original ordering date.

I changed my shipping address and made a note to you at check out - Do I need to do anything further?

The Shipping address written by you in your account does automatically transfer to your shipping label. If you need to ship to another address, please change this in your account prior to making the order.

If you have processed your order and instead made a note to us about a different shipping address, it is up to you to make sure that we besides the note also receive the information of address change per text or phone and has been acknowledge by us prior to that the package is being shipped from us. We have to acknowledge receipt of change of shipping address in writing back to you - otherwise World Hair System cannot be held accountable for this change of shipping address.

What do you suggest that I do when I first receive my order?

We suggest that you immediately check to see if what you receive is what you ordered. Please check the products you receive with the order slip in the package which reflects your exact order.

If you ordered Hair Extensions. Before you open the packaging, check to see if what you ordered is what you received. For example: the weft/Tip, texture, length, and color - the tag will have this information. If at this point, you need to make an exchange, please do not remove the hair from the attachment on the packaging or alter it in any other way. Then contact us immediately - we need the product back exactly as it was shipped and how you received it.

If you find any mistakes please contact us immediately.

This is the hair that I ordered - X’pert’s & VIP’s please note!
Please note the Following steps which are very important in case the hair turns out to be a bad batch!
When you accept the hair as being what you ordered, and open the package, check it out from the top to the ends of the strands, and run your fingers through it. Make sure that the weft is fully intact. If something does not look or feel right, contact us immediately.

Check the hair - Please NOTE: If it is accepted by you, go ahead and shampoo and condition the hair (Do not apply conditioner to the weft or to where the hair is attached at the top). If easier, you can keep the hair in the band, or if it is hand tied or tipped hair, you can keep it in the small golden bands that you find holding the hair together. Check the hair again after it is dry. These steps are simple to do, but also so very easy to bypass. However, these 10 - 15 minutes will ensure you saving up to 95% of your time - if something is not correct with the hair, you will discover it at this point.
If you note that something is unacceptable or does not feel as it should, contact us immediately.

This step takes a mere 10 to 15 minutes and it could save you the time, cost, and “pain” of an additional reattachment.

Keep all packaging and tags for a minimum of 2 to 3 weeks! This will insure that in the event that you received a bad batch of hair or a tool that malfunctions, and our exchange policy is strictly kept, you might be eligible for an exchange!

If you are a professional, please inform your client to inform you if any issues occur within the first 2 to 3 weeks max after attachment. Contact us immediately if your client informs you of any problems. Though it rarely happens with Bohyme hair, if you do receive a bad batch of hair, you will find there is a problem within the first two to three weeks of wear. Please contact us immediately if this happens. If you are unsure, contact us in order to assist you in determining the problem.

If the hair is for personal use, (as mentioned after the hair extensions have been attached, any issues with the hair will normally be found within two to three weeks of wear). If any issues occur after the hair has been attached and if it has been properly cared for, contact us immediately and we will work with you to correct this error.

Please note: If the hair is altered: chemically colored, lifted, root smudged, permed, or in any way chemically processed, we cannot accept it as a return. By the manufacturer it is strongly advised not to alter this hair exception is the Birth Remi Collection. They are NOT accepting any returns unless this rule is strictly followed.

Always feel free to contact us, and we will do what we possibly can to help you out!

For more information see further below: “I received hair that is turning out to be a bad batch, what do I do?”

These are the Tools & Accessories that I wanted to order. After you’ve checked to see that you received what you ordered, go ahead and open and enjoy.

If it is not what you ordered, contact us immediately and we will do what we can to rectify the problem!

For further information look under “I ordered tools or accessories and they are not working.”

Return & Exchange & Refund

Have in mind that our policies are based on the balance between being as reasonable as possible to you our customer and the fact that most of our products are categorized under ‘Hygienic Goods’ - which means that we take safety measures for you, and your clients extremely serious - Keep in mind that with one scenario you might be the person who needs to return a product, whereas with another scenario you might be the person who would be in the receiving end of a prior returned item…. Without doubt you would want your products delivered as new and unaltered products - we feel pretty certain that you fully agree!

It has been mentioned that we have a great and fair Return & Exchange & Refund Policy. We are hopeful that you agree! Please read the following.

We offer full Refunds for products in the case that we are out of stock of an item, and we can’t find a reasonable substitute for you.

Do you accept exchanging a product? Do you charge restocking fees?

Anyone can make a mistake with choice of color, texture, or length of hair. As a stylist it can happen to any of us or as a customer you thought the product would be different that what it is. So yes, we absolutely accept exchanges.
Also, we do not believe in restocking fees when it comes to exchanges. So as long as our policies are kept no fees will be applied when you make an exchange with us!
You can also same way exchange tools and accessories without paying restocking fees. As long as the product that you returned is unaltered with the packaging and all tags intact, the way in which you received it, we will accept your exchange.

World Hair System makes returning or exchanging purchases simple, easy and convenient. If you need to return or exchange an item, request a Return Authorization #. Please contact us to receive this by emailing us at office@worldhairsystem.com, or call or text us and shortly explain why you need to exchange a product.

We offer exchanges on purchases made with WHS if the returned goods are received by us within 15 business days/3 weeks of reception. You have two options a) you can contact us to receive an RA# to write in the Return Form and outside the Return package. Packages without an RA# might be refused by us, and might be returned to you at your cost. b) you can use our awesome option of “Free return & Easy exchange” You will find it on the site. Simply click to get guided and you will be able to print a Free of cost return shipping label for your item/items.

Once we have received you return - what is the procedure?

Once received by us we will contact you to let you know that your return is received, but it can take us some days to process and review the returned goods. If everything is found in order as described in our Exchange policy, we will contact you to inform you that a new package will be shipped to you. The cost of shipping would be paid by you. If you chose “Free return & Easy exchange” option the amount that you have agreed to by choosing this option will be deducted from your Cc and shipped accordingly.
In case the product chosen cost more you will need to indicate on the Exchange Form what Credit Card to use. If the item chosen in exchange cost less you will receive a Credit note that will be good for the following 12 Months.
If the product is not found eligible for an exchange - as described in our Exchange policy - you will be contacted per text, email or Phone. If at all possible, there might be a repacking fee, that you would have to pay. If this option is not available, for instance there might be too many missing packing items, or that it is taken too much apart, a final option is for you to get the goods returned to you. The cost of shipping would be paid by you.
If in case you have not given us your decision or paid for the shipping within 21 business days, we will at our discretion forward the goods to charity - for instance hair will be shipped for making wigs for teens and Kids.

Fill out our Exchange form (Click here) and the process is simple as mailing the items back to us.

Note: If you are to return an item using another currier than ours, please use a trackable shipping service or purchasing shipping insurance. This way you will be sure that we will receive your return package.

This all might sound a bit strict, but do remember that most of our products and in particular the hair is Hygienic Goods and a personal care product, which is regulated by the federal government so our guidelines for exchange is to be fully kept: what you return should be in a condition that we could actually ship it to you as a new untampered product.

Tips: When you receive your order, make certain that the kind of weft, tip, color, texture, and length is correct before you open or remove the packaging.

Are there any exceptions on what can be returned & Exchanged or Refunded?

Yes, there are some exceptions that apply to such items as custom or handmade products, items that are not in their original condition, hair that has been worn, colored, smudged or in any way altered, or used products.

Gift cards are the only items that are fully ineligible for refund, exchange or cash redemption. Please contact us for any details if you are unsure.

Can I Color Bohyme® hair?

Now and then we receive questions about if Bohyme® hair can be colored. You might be a stylist and we are sure that you know your color theory and have lots of experience…

We get it!
We are stylists too and fully understand that you want to match your client’s or your own hair. Unfortunately we can only guarantee the Birth Remi ® Collection if colored.

Why is that: First of all, with the exception of the Birth Remi® Collection, Bohyme® hair was not created to be able to take color twice – as it will be if you color it again. Yes this is a fact even if you only smudge or root color the hair.

All hair extensions and how it is checked for quality will always be in a range, this can be one reason why you when using specific products or when coloring or lifting the color on the hair extensions can experience that it works ok x-amount of times and then suddenly it does not.

This is one reason why we can’t exchange hair for you from the Luxe, Classic, or Essential Collection if it has been colored.

In addition products for instance a shampoo and conditioner for highly damaged hair means that you are adding different ingredients that might be too much for the hair extensions in particular since these often works from within the cortex of the hair. This might work wonders for your client’s hair, but might work against the hair extensions.

If you choose to root color, lift, or simply color, or do any chemical process to the Bohyme® hair extensions, with exception of the Birth Remi® Collection, know that you are taking a chance and that the outcome, good or bad, is fully your decision to make, but also your responsibility if it does not work as expected.

Fashion World the creators behind Bohyme® hair has created an incredible amount of colors based on requests from all of us - WHS will gladly forward any request for new colors or for that matter any ideas that you might have! Yes, they will are excited to receive ideas and suggestions from any of us.

Long story short, colored hair can not be exchanged for new packs of hair – the manufacturer does not either accept returns from you or from us once the hair has been colored.

Do know that we always will do our best to assist you, so please contact us if any issues occur. We will do our best to help!

I received hair that is turning out to be a bad batch, what do I do?

If you followed the guidelines under “What do you suggest that I do when I first receive my order of hair?” It should not be a problem. If the hair is altered: chemically colored, lifted, root smudged, permed, or in any way chemically processed, we cannot accept it as a return. However, feel free to contact us, and we will do what we possibly can to help you out!

We understand the situation that you or your client is wearing the hair, and do not want to ‘go’ without it. For that reason if you inform us that the hair has not been processed, we will make a ‘hold’ on your Cc for the amount of the return including shipping cost. This ‘hold’ will last until we have the full acceptable batch returned, reviewed and is fully accepted by us.

We will ship you a new package of the same product: length, color, weft, etc. If, for some reason we are on backorder with the specific product, we will contact you to discuss what would be an acceptable exchange and ship this to you instead. We will attempt to match the shipping that was chosen when you made the order free of charge.

Once the new hair has been received by you, please exchange the new hair immediately with the bad batch. We will have to receive the bad batch of hair from you no more than 10 business days after you received the new package of hair. If for some reason this is not possible, you will have to let us know before shipping the new hair to you. Ship back all the hair removed along with all unused hair so that you return a full package of hair to us. Include all the packaging and tags. If we do not receive the bad batch within 10 business days after you have received the new hair, the status of the hair shipped to you will be changed from ‘bad batch exchange’ to ‘new order processed’ and the option of lifting the ‘hold’ on your Cc will thereby be Voided.

If we for any reason would be unsure of what occurred with the hair, we will forward the pack of hair to Bohyme and discuss it directly with them. At this point it will be at Bohyme’s discretion together with us to decide if the hair is accepted as an exchange.

An exchange cannot be accepted if we receive any less than the full pack of hair! If we find that these guidelines are kept, we will gladly honor the exchange and following make sure to remove the ‘hold’ on your Cc for the full amount - shipping cost still paid by you.

I ordered Tools or accessories and they are not working.

We do check every tool and accessory before shipping it to you. With electrical tools we check to see if they turn on/off, and heat up as they should, and then carefully pack it. If for some reason the product does not work properly when you receive it, contact us immediately.

How do I change my address or other contact information?

Log into your account and change your address, email etc. When you following place an order, please make an extra check that the shipping info is as suppose to since your shipping information automatically transfer over to your shipping label.

Free return & Easy exchange

To make returns easier we offer you our automated system; with a simple click you can create a return label to return your product at no cost to you. Simply click on the Tab “Free Returns” below on the site. You will be guided, and be able to print your return shipping label for your return item/items. It is as simple and easy as that.

Do remember that the product that you are returning has to be unaltered with the packaging and all tags intact, the way in which you received it. This way we will fully accept your exchange.

Unless you inform us to use a different Cc, we will charge the Cc used at point of order and debit $13.95 for shipping your new products back to you no matter the size of the package.
Questions: Through business hours use our online ‘Help Bot’ or call or text us @ (1) 312 213 4900

For further questions or comments, please contact us at: info@worldhairsystem.com

World Hair System
77 W. Washington St. #1306 & #1312
Chicago, IL. 60602
P. (1) 312-213-4900
1 888.hair477/1.888.424.7477