Return & Exchange Policy
What can be exchanged?
You can exchange 1 (one) time on following Items:
Tools & Accessories
Bohyme Hair:
- Bulk Hair
†
- Pre-tipped hair
- Hand Tied hair
- Regular wefted hair
You can make 1 (one) exchange only on same texture hair of equal or greater value. For instance; you can Exchange Hair from one color to another or from one texture to another.
You can make 1 (one) exchange only on same type Tool & accessory of equal or greater value. For instance; you can Exchange an Applicator Tool to another type of Applicator Tool of equal use.
The hair, Tools, and the accessories have to be in its original unused condition and in the original unopened package with all tags intact.
Returns must be unused, unaltered, and in the original package.
We only accept exchanges with a Return Approval number. To get a RA-number you will have to contact us at:
E-mail; returns@worldhairsystem.com
Fax; (1) 312 447 0993
Phone: (1) 312 213 4900
The package you are returning must have a copy of the original Invoice plus a filled out Exchange form.
Returns with our exchange form filled out completely including the RA-number must be shipped; freight prepaid by you, within seven (7) days from the day you received the package from us.
All merchandise that does not meet the above criteria will be refused or if possible returned to costumer at costumerís own expense.†
What can not be exchanged?
The different brands of hair and accessories we sell come from different companies. We follow their return policy which is described below.
All Sales are final on the following Brands. No exchanges. No Returns
Quick-Clip On Extensions
Pro Quick-Clip On Extensions†
Flashing Hair Braids
Color Rings
Hair Integrations
Hair Care Products
Top Pieces
Manufacturerís Defect
Please contact us immediately if finding a manufacturerís defect. We will replace the item for another similar item.
It will be shipped to you using Standard Shipping all at our cost.
Lost Shipment
If a shipment is lost in transit, after having traced the shipment, we will replace the merchandise. It will be shipped to you using Standard Shipping all at our cost.
Shipment of customized Items
Note! We cannot offer overnight shipment on the following customized Items due to preparation time;
- Clip on Hair
- Hair Integrations
- Top Pieces
These Items will take about 10 days from the time you make your order till we have it produced and ready for shipping. If you want to know the exact time, call, fax or email us. Note: include your contact information!
If your order includes one or more of the above Items it will be shipped when the entire order is ready.
If other Items have limitations on Shipment you will be notified placing your order.
Ordering & Cancellation
Once you have placed an order either by sending us your Money Order, Cashierís Check or by using our Automated Credit Card System, it can not be cancelled.
Back Order Delays
You will be notified in case of back order delays and given the option of selecting other merchandise or canceling the specific back ordered Items. If there is merchandise in your order that is on stock that part will be shipped the way you required when placing your order and the back order items shipped when filled.
How to place an order
Ordering Policies:
To make it as convenient for you as possible we have several options you can choose between and remember our Costumer Service is only a call or e-mail away to help you out!
Internet
When you decide to buy something through our website you go to the page with the specific item and then click on the shopping cart, decide amount, color etc. Then go to the next item you want to buy and do the same. When done shopping click on the ìproceed to checkoutî button and provide the information that is requested.
Your package will be shipped same day if the order is received by us before 2 pm Central Time Monday through Friday.
Phone
You can place your order Monday through Friday from 9 am till 5pm Central Time by calling our toll free number 1.888.HAIR.477
For International calls: (1) 312 213 4900
Your package will be shipped same day if the order is received by us before 2 pm Central Time Monday through Friday.
If you choose to place your order by email click here : Sales
Shipping Policies:
We use DHL for Domestic Shipping. Please refer to the tables below for Orders within the USA, Alaska and Hawaii.
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DHL Ground
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Delivery is in 1ñ5 business days in Continental US. Alaska and Hawaii delivery is in 3ñ7 business days. |
$6.50 |
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DHL 2 Days |
Delivery by 4:30 pm in 2 business days to most areas (by 7:00 pm to residences). |
$18.50 |
|
DHL Overnight |
Next-business-day delivery by 10:30 am to most US addresses; by noon or 1:30 pm on Saturdays (by noon, 4:30 pm, or 5:00 pm in remote areas). |
$41.50 |
We use United States Postal Service (USPS) for International Shipping. Please refer to the table below for Outside the USA Alaska and Hawaii.
Shipping Policy for International Shipping
Price: $38.50 per package
Tracking Number ñ will be emailed to the address that we have on file.
Insurance: is included up to $100 per package. †If you desire additional insurance or have any questions please e-mail us at sales@worldhairsystem.com
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USPS International |
† |
38.50 |
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